The great thing about the Internet is that you can use it to speed up and automate your business. In this article I’m going to talk about some ways that you can automate your business. If you are looking to find out how, I have previously written about some of the automation tools you can use to achieve this.
The first thing to do is to think about what bottlenecks you have in your business. From there you can use the Internet to speed up your processes. Here are some examples of some common bottlenecks in business.
A lot of the time in our business, we actually make it complicated for our customers to give us money. A lot of the time the bottle neck in the process is a person. The insistence that you need a person in the process. In many cases, you don’t have to start with a person. Give the opportunity for your customers to pay you online without you. Package up your services and put up a “pay now” button.
If you still do not believe that people will pay without you, create a bookings system or a way to contact you so that you get the information you need at once. Save time with the back and forth.
Save time with customer support by implementing processes with your website. One way is to anticipate concerns and queries before they happen and create a FAQ page. The other is to streamline your customer concerns and queries with a ticket system. Process all your tickets at once instead of having to deal with, say, phone calls at odd times during the day.
This is the hardest one for many of us to admit, but often us, ourselves, are a big bottle neck in our business. Consider a virtual assistant to all the tasks you don’t need to do so that you can get on with the important tasks.
What’s Your Bottleneck?
In the comments below, let me know what is the bottle neck in your business? I’m looking forward to your answers, as well as what you think of my new series